Route conversations automatically based on detected sentiment.
Current sentiment
Wismify is a purpose-built
system for support
operations and automation
Meet the system for modern commerce operations. Streamline tickets, decisions, and workflows — without chaos.
Wismify CX · Support Operations
Open tickets
13
-8% vs last week
Avg response
2.4h
-18% faster
Resolved today
21
+12% vs avg
SLA compliance
94%
+2pp this month
Tickets · Last 7 days
-23% volume
Resolution by type
AI auto-resolved
42%
Human resolved
35%
Waiting AI review
15%
Escalated
8%
Recent tickets
IDSubjectStatusPrioritySentiment
#382
Order not received — possible fraud
Waiting AI
High
Negative
#375
Delivery delay — wrong address
Resolved
Medium
Neutral
#301
Refund request — return policy
Auto-resolved
Low
Positive
#298
Product defect — exchange requested
Waiting AI
High
Negative
Tickets abiertos
8
% resueltos
88%
Clientes enfadados
0
Clientes contentos
60
Tiempo ahorrado
14h
#417
Nuevo
Solicitud de Factura — Pedido MJHYU
Esperando respuesta del cliente
La solicitud de factura ha sido recibida y está en proceso de revisión.
Confianza IA: 91%
#416
Auto resuelto
Consulta sobre pedido no recibido — Seguimiento no funciona
Esperando respuesta del cliente
El cliente ha sido informado sobre el estado de su pedido.
Confianza IA: 87%
#415
Resuelto
paquete
Esperando respuesta del cliente
El cliente ha solicitado información sobre la ubicación del paquete.
Confianza IA: 94%
#414
Auto resuelto
Buenas! La página de ver cómo va el pedido me sale un error
Esperando recogida por parte del transportista
El pedido está en fase de preparación y aún no ha sido recogido.
Confianza IA: 82%
AI Auto-reply
Active
When ticket intent is FAQ or tracking → AI generates reply → auto-send if confidence > 85%
SLA Escalation
Active
When response time > 4h and priority = High → escalate to supervisor → send Slack alert
Sentiment router
Active
When sentiment = Negative and score < 0.3 → assign priority High → route to senior agent
CSAT follow-up
Draft
When ticket resolved → wait 24h → send CSAT survey → log score
M
María Garcíamaria@example.com
Tickets12
Avg time1.8h
CSAT4.6
J
James Wilsonjames@acme.co
Tickets8
Avg time3.2h
CSAT3.9
A
Ana Torresana@startup.io
Tickets3
Avg time0.9h
CSAT5.0
R
Roberto Fern.roberto@corp.es
Tickets22
Avg time2.1h
CSAT4.2
CSAT score4.3 / 5
+0.2 vs Q3
First response1.2h
-34% improved
AI resolution42%
+8pp this month
Ticket volume847
-12% vs avg
Monthly volume trend
Channel distribution
Email
52%
Chat widget
28%
API / webhook
20%
AI auto-replyAllow AI to send replies when confidence > 85%
SLA thresholdsHigh: 2h · Medium: 8h · Low: 24h
Edit →
Sentiment analysisAuto-classify incoming ticket sentiment
Email notificationsSend alerts for escalated and high-priority tickets
Webhook integrations3 active webhooks (Slack, Shopify, n8n)
Manage →
Team members4 agents · 1 supervisor · 1 admin
Manage →
Powering modern support operations.
Chosen by teams who care about clarity, speed, and control.
OPERATIVE FLOW
Automated support cycle
From input to resolution — intelligent classification, prioritization and response.
⚡
INPUT CHANNEL
Email
Incoming support
AI Agent
Classification · Prioritization · AI
Resolved
Automatic · AI
Support
Human escalation
SENTIMENT
NEUTRAL
Standard attention
Others
Generic support platforms designed for volume, not understanding.
- One-size-fits-all workflows
- Reactive replies without context
- No real understanding of the business
- Disconnected from logistics and orders
Support inbox
Where is my order?
Please send tracking
No context available
Wismify
A system designed around your operations, customers, and reality.
Every answer understands orders, history and rules.
Tracking your area
Shipments and incidents updated automatically.
The system knows who the customer is and how to act.
MEASURABLE IMPACT
Conversion before vs after Wismify
Conversion
1.2% → 4.8%
Average resolution time
18h → 2.4h
Tickets scaled to human
62% → 14%
It's not marketing.
They are real operating numbers.
SYSTEM CONVERSION MATRIX
HOSTILE STATE
1200
900
600
300
0
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
NOV
DEC
CHAOS
TRANSITION
NO DATA
Use cases
Real operational scenarios where Wismify replaces manual chaos with system-level control.
E-commerce
E-commerce support operations
Orders, shipments, returns and incidents handled with full context.
- Automatic order & shipping awareness
- Returns and refunds resolved by rules
- Human escalation only when required
System impact
−62% human tickets
Scale
High-volume support teams
Thousands of tickets processed without losing control or visibility.
- AI triage and intent classification
- Priorities, SLAs and routing enforced
- Unified inbox for human + AI decisions
System impact
2.4h avg resolution
Founders
Founder-led brands
Full control of customer operations without hiring large teams.
- Clear system rules instead of ad-hoc replies
- Complete visibility across all tickets
- No dependency on external platforms
System impact
Operational clarity
Complex ops
Complex customer operations
Multiple channels, systems and decision layers working as one.
- Email, tracking, CRM and orders unified
- AI decisions aligned with business rules
- Auditable actions and state transitions
System impact
Zero blind spots
Sentiment Intelligence
Detectamos el estado emocional real del cliente en cada interacción para priorizar incidencias críticas, anticiparnos a conflictos y resolver problemas de alto impacto antes de que escalen.
Upset
Live conversations ordered by emotional priority.
- Alex Morgan #2941
- Lucas Reed #1023
- Sofia Bennett #8831
- Daniel Carter #5502
Request a live demo
See how Wismify adapts to your real operations, customers and workflows — not generic support software.