Your team grows.
Your operations
shouldn't break.
A platform that automates post-sale support and campaign management with AI, configurable workflows and portals for every role. No spreadsheets. No chaos.
This is what happens without an operating system.
Whether you manage support or campaigns — without infrastructure, operational chaos scales with your business.
Your support team replies to the same emails 50 times a day. Copy-paste, repeat, zero automation.
You don't know which tickets have been waiting 24h+ until the customer complains publicly.
Your AMs spend 5h/week maintaining spreadsheets instead of doing strategy.
You send 15-20 emails per campaign to coordinate briefs, content and approvals.
Every agent has their own system — separate inboxes, no shared data, no traceability.
You can't calculate the real margin on a campaign because indirect costs are never allocated.
One architecture.
Multiple operational verticals.
Wismify is a modular operational infrastructure designed to manage complex business processes. State engine, rule-based automation, actionable metrics, API integrations and advanced roles — configured per vertical, not per project.
Hola, hice un pedido hace 5 días y aún no me ha llegado. El tracking dice que está en tránsito desde hace 3 días. Quiero un reembolso.
He consultado el tracking de tu pedido #ES-8842. Actualmente está en el centro logístico de Madrid. Según el transportista, la entrega estimada es mañana antes de las 14:00.
Si no lo recibes mañana, te procesamos el reembolso automáticamente. ¿Prefieres esperar o lo gestionamos ahora?
Vale, espero a mañana. Gracias por la info rápida.
State engine
Every entity moves through configurable states with full traceability.
Rule-based automation
Business rules trigger actions, routing and escalations automatically.
Actionable metrics
Real-time dashboards with operational KPIs that drive decisions.
API integrations
Connected to your existing tools — e-commerce, email, CRM, logistics.
Roles & permissions
Granular access control for teams, clients and external collaborators.
Two verticals. One system.
Each product is a specific configuration of the Wismify architecture, designed for a concrete operational reality.
Solicitud de Factura — Pedido MJHYU
La solicitud de factura ha sido recibida y está en proceso de revisión. Enviar la factura al cliente una vez esté disponible.
Confianza IA: 91%Consulta sobre pedido no recibido — Seguimiento no funciona
El cliente ha sido informado sobre el estado de su pedido y está a la espera de una posible respuesta o consulta adicional.
Confianza IA: 87%paquete
El cliente ha solicitado información sobre la ubicación del paquete y está a la espera de una respuesta con los datos de seguimiento.
Confianza IA: 94%Buenas! La página de ver cómo va el pedido me sale un error en diferentes plataformas
El pedido está en fase de preparación y aún no ha sido recogido por el transportista asignado.
Confianza IA: 82%When ticket intent is FAQ or tracking → AI generates reply → auto-send if confidence > 85%
When response time > 4h and priority = High → escalate to supervisor → send Slack alert
When sentiment = Negative and score < 0.3 → assign priority High → route to senior agent
When ticket resolved → wait 24h → send CSAT survey → log score
Wismify CX
Infrastructure for support & post-sale operations
- AI triage & intent classification
- Context-aware automated replies
- SLA tracking & escalation rules
- Sentiment analysis & priority routing
Wismify Hub
Infrastructure for agencies, campaigns & creative teams
- Campaign lifecycle management
- Brand-agency-creator collaboration
- Client portal with real-time visibility
- Deliverable tracking & approval flows
Not theory. This is what happens when you use it.
Real scenarios, automated end-to-end. Every workflow saves hours — every week.
A customer writes "where is my order" → AI detects intent, checks tracking in Shopify, and replies in 30 seconds without human intervention.
30s response · 0 human touchesA ticket has been unresolved for 3h and it's from a VIP customer → automatic escalation to supervisor + Slack alert.
SLA protected · VIP retentionEnd of month → auto-generated report with CSAT, response times and tickets by channel, ready to send to management.
1-click reports · Zero manual workNike sends a campaign brief → the system creates the campaign, suggests 3 creators by affinity, and generates a draft proposal automatically.
Brief to proposal in minutesA creator hasn't delivered content 48h before deadline → auto reminder + AM notification + the brand sees updated status in their portal.
Zero missed deadlinesCampaign completed → report with real Instagram/TikTok metrics auto-generated + invoice created + email to brand with link to report.
Campaign close in 1 clickHow the core engine works
The same modular pipeline powers every vertical — from signal to structured action.
Data input
Signals from any channel — email, API, webhook, form — are captured and normalized into structured data automatically.
Built for operational control
Every capability works across both products — configured per vertical, not per project.
State engine
Tickets, campaigns, deliverables — every entity moves through configurable states with full traceability.
Automation rules
Business rules trigger routing, escalations, notifications and actions without manual intervention.
Real-time dashboards
Operational KPIs that drive decisions — resolution times, campaign progress, delivery rates.
API integrations
Connected to e-commerce, email, CRM, social platforms and logistics providers out of the box.
Roles & permissions
Granular access control for internal teams, external collaborators and client portals.
Advanced reporting
Exportable reports, historical analysis, and trend detection across all operational data.
The same operation. Completely different outcome.
What changes when your team has actual operational infrastructure instead of duct-taped tools.
Real numbers. Real operations.
Combined operational metrics across both Wismify products.
reduction in human-handled tickets
average resolution time
conversion improvement
deliverable completion rate
portals: agency, brand & creator
operational visibility
One plan for every operation.
Wismify adapts to your team size and the complexity of your operations. CRM, automations, AI and custom solutions — included.
For teams of 3-10 looking to organize operations and stop working from inboxes.
- Core state engine & workflows
- Basic automations
- Dashboard & real-time KPIs
- Email + webhook integrations
- Data management & CRM
For teams of 10-50 that need AI, advanced automations and third-party integrations.
- Everything in Starter
- AI auto-resolution & intent detection
- Advanced automation rules
- Shopify, Instagram, TikTok integrations
- Custom process automation
- Priority support
For teams of 50+ that need external portals, custom API and dedicated support.
- Everything in Growth
- External portals (brand, creator, client)
- Custom API & webhooks
- Tailored solutions & integrations
- Dedicated account manager
- SLA guarantee
Connects with the tools you already use.
Wismify integrates with your e-commerce, social platforms, communication tools and payment providers out of the box.
OpenAI
Gemini
n8n
AirtableShopifyGmailSlackStripe
Request a live demo
See how Wismify adapts to your real operations, workflows and teams — one modular infrastructure for your entire business.